Terms & Conditions

  • TICKET POLICY:
    • ALL TICKETS ARE NON-REFUNDABLE AND CANNOT BE CHANGED AFTER PURCHASE, INCLUDING DATES AND TIMES.
    • TICKET UPGRADES ARE ALLOWED ONLY IF AVAILABLE AND MUST BE DONE FOR THE SAME SHOW DATE AND TIME. EACH PERSON ATTENDING THE EVENT, INCLUDING PARENTS, GRANDPARENTS, AND HELPERS, REQUIRES A SEPARATE TICKET.
    • CHILDREN 2 YEARS AND OLDER NEED A TICKET, WHILE THOSE UNDER 2 YEARS ARE ADMITTED FREE IF SEATED ON A PARENT OR GUARDIAN’S LAP.
    • ATTENDEES UNDER 16 MUST BE ACCOMPANIED BY AN ADULT 21+.
  • FORCE MAJEURE:
    • IN CASE OF FORCE MAJEURE, REFUNDS WILL NOT BE ISSUED.
    • INSTEAD, THE TICKET AMOUNT WILL BE CREDITED TO THE PURCHASER'S WALLET FOR FUTURE EVENTS ON RESCHEDULED DATES.
  • VENUE ENTRY:
    • DOORS OPEN 1.5 HOURS BEFORE SHOWTIME TO ALLOW ACCESS TO THE CHRISTMAS ON ICE VILLAGE, ICE SKATING EXPERIENCE, AND SANTA’S ELEVATOR.
    • IF YOU ARRIVE LATE, ENTRY IS NOT GUARANTEED, AND TICKETS ARE NON-REFUNDABLE.
    • YOUR TICKET GRANTS YOU ACCESS TO YOUR ASSIGNED THEATER SEAT; CHANGING SEATS BEFORE OR DURING THE SHOW IS NOT ALLOWED.
    • THE BALCONY IS ACCESSIBLE ONLY BY STAIRS, AND THERE IS NO WHEELCHAIR ACCESS.
  • PERSONAL RESPONSIBILITY:
    • ATTENDEES ARE RESPONSIBLE FOR THEIR BELONGINGS AT ALL TIMES.
    • STROLLERS AND BAGS LARGER THAN 30 X 30 X 15 CM ARE NOT PERMITTED IN THE SHOW VENUE. STROLLER PARKING IS AVAILABLE, BUT ALL ITEMS ARE LEFT AT YOUR OWN RISK, AND THE VENUE BEARS NO LIABILITY.
    • LASERS IN THE AREA MAY AFFECT YOUR PHONE CAMERA. PLEASE AVOID DIRECT EXPOSURE TO PREVENT MALFUNCTIONS.
  • PROHIBITED ITEMS AND CONDUCT:
    • UNAUTHORIZED RECORDING, THE USE OF SELFIE STICKS, AND INTERACTION WITH THE STAGE ARE PROHIBITED.
    • ITEMS SUCH AS WEAPONS, ILLEGAL SUBSTANCES, LASER POINTERS, FIREWORKS, AND OTHER DANGEROUS OBJECTS ARE NOT ALLOWED.
    • OUTSIDE FOOD AND BEVERAGES, AS WELL AS PETS, ARE NOT PERMITTED.
    • SMOKING AND VAPING ARE ALSO PROHIBITED AT THE VENUE.
  • SECURITY AND SAFETY:
    • ALL ATTENDEES WILL UNDERGO SECURITY SCREENINGS, INCLUDING BAG CHECKS AND METAL DETECTORS, UPON ENTERING THE VENUE. SAFETY IS OUR TOP PRIORITY, ESPECIALLY GIVEN THE ICE SKATING RINK STAGE.
  • EVENT LOGISTICS:
    • PAID PARKING AND CONCESSIONS ARE AVAILABLE BUT NOT INCLUDED IN THE TICKET PRICE.
    • A $1 SURCHARGE TRANSACTION FEE APPLIES TO EACH TICKET.
    • PRICES WITHIN THE VENUE ARE IN USD, AND PAYMENTS INSIDE THE VENUE ARE CASH-ONLY; NO CREDIT CARDS ARE ACCEPTED.
    • TAKING A CAB OR CARPOOLING IS RECOMMENDED DUE TO HEAVY TRAFFIC AT THE ENTRANCE.
  • SOCKS POLICY FOR SYNTHETIC ICE SKATING:
    • ALL VISITORS MUST WEAR SOCKS THAT COVER THE ANKLE. IF YOUR SOCKS ARE TOO SHORT, YOU'LL NEED TO BUY LONG SOCKS FROM US AT THE VENUE.
  • WEATHER CONDITIONS:
    • THE SHOW WILL GO ON AS SCHEDULED, REGARDLESS OF RAIN OR ADVERSE WEATHER CONDITIONS.
  • ENVIRONMENTAL RESPONSIBILITY:
    • WE ENCOURAGE ATTENDEES TO DISPOSE OF TRASH PROPERLY AND CONSIDER PUBLIC TRANSPORT OR CARPOOLING.
  • TICKET RESALE:
    • THE RESALE OF TICKETS ABOVE THEIR ORIGINAL VALUE OR THROUGH UNAUTHORIZED CHANNELS IS STRICTLY PROHIBITED.

PLEASE MONITOR THE SHOW WEBSITE AND SOCIAL MEDIA CHANNELS FOR UPDATES ON VENUE POLICIES, INCLUDING HEALTH AND SAFETY PROTOCOLS.