Terms & Conditions

ELF TOWN®️ – TICKET TERMS & CONDITIONS 


TICKET POLICY 

  • All tickets are non-refundable and cannot be exchanged, canceled, or changed after purchase, including dates and times. 
  • Ticket upgrades are permitted only if available and must be for the same show date and time. 
  • Each person attending the event — including parents, grandparents, and helpers — must hold a valid ticket. 
  • Children 2 years and older require a ticket. Children under 2 years are admitted free of charge if seated on a parent or guardian’s lap. 
  • Attendees under 16 years old must be accompanied by an adult (21+). 
  • Lost, stolen, damaged, or destroyed tickets will not be replaced. 


FORCE MAJEURE 

  • In the event of force majeure (unforeseen events beyond the organizer’s control), refunds will not be issued. 
  • Instead, the ticket amount will be credited to the purchaser’s wallet for future events or rescheduled dates. 


VENUE ENTRY 

  • Arrive early to enjoy ELF TOWN®️ Village, featuring Santa Claus, rides, attractions, ice skating, food stations, live bands, DJs, and a dazzling Christmas Market. 
  • Theater doors open 20 minutes prior to showtime for smooth entry. 
  • Late arrivals are not guaranteed entry; tickets remain non-refundable. 
  • ELF TOWN®️ Village Ticket grants access to the Village area only. 
  • ELF TOWN®️ Show Ticket grants access to both the Village and your assigned theater seat. Changing seats before or during the show is strictly prohibited. 
  • Theater seats are accessible only by stairs; there is no wheelchair access. 
  • Re-entry to the venue is not permitted unless explicitly authorized by the organizer. 


PERSONAL RESPONSIBILITY 

  • Attendees are responsible for their belongings at all times. 
  • Strollers and bags larger than 30 x 30 x 15 cm are not permitted inside the show venue. Stroller parking is available but items are left at your own risk. 
  • Lasers in the area may affect phone cameras; avoid direct exposure to prevent malfunctions. 

 

PROHIBITED ITEMS & CONDUCT 

  • Unauthorized video or audio recording, the use of selfie sticks, drones, or stage interaction is strictly prohibited. 
  • Weapons, illegal substances, fireworks, laser pointers, and other dangerous objects are not allowed. 
  • Outside food, beverages, and pets are prohibited. 
  • Smoking and vaping are not permitted within the venue, except in designated IQOS areas. 


SECURITY & SAFETY 

  • All attendees must undergo security screening, including bag checks and metal detectors. 
  • Safety is our top priority; failure to comply with staff instructions may result in ejection without refund. 
  • The organizer reserves the right to deny entry or remove any person behaving in a disorderly, unsafe, or disruptive manner. 


HEALTH & SAFETY 

  • Attendees must comply with all health, safety, and security protocols in effect at the venue, including government regulations and public health measures. 
  • Non-compliance with safety instructions may result in denied entry or removal without refund. 


EVENT LOGISTICS 

  • Paid parking and concessions are available but not included in the ticket price. 
  • A $1 surcharge transaction fee applies to each ticket. 
  • All prices within the venue are in USD. Payments are processed exclusively via WHISH Money; cash and credit cards are not accepted. Top-up stations are available inside the venue. 
  • Due to heavy traffic at the entrance, carpooling or taxis are strongly recommended. 
  • Socks Policy – Synthetic Ice Skating: All visitors must wear socks that cover the ankle. If socks are too short, long socks must be purchased at the venue. 


PROGRAM & LINE-UP CHANGES 

  • The organizer reserves the right to change or amend the event program, attractions, or line-up without prior notice. No refunds will be issued for such changes. 

 

WEATHER CONDITIONS 

  • The event and show will proceed as scheduled regardless of rain or adverse weather conditions. 

 

INTELLECTUAL PROPERTY 

  • By entering, attendees consent to being photographed, filmed, or recorded as part of the audience. 
  • Such media may be used worldwide by the organizer for promotional purposes without compensation. 


LIABILITY WAIVER 

  • Attendance is at your own risk. The organizer, venue, and affiliates are not liable for personal injury, illness, property damage, or loss, except as required by law. 


ENVIRONMENTAL RESPONSIBILITY 

  • Attendees are encouraged to dispose of trash properly and consider carpooling or public transport. 


TICKET RESALE 

  • Tickets may not be resold above their original face value or through unauthorized channels. Violations may result in canceled tickets without refund. 


UPDATES & POLICIES 

  • Attendees should monitor the official ELF TOWN®️ website and social media channels for updates, including venue regulations and health/safety protocols.